JS Help Desk <= 5.0.1 - Authenticated (Administrator+) Path Traversal to Arbitrary File Deletion via 'support_custom_img' Parameter
Impact
The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the setSupportCustomImage function in all versions up to, and including, 5.0.1. This makes it possible for authenticated attackers, with administrator-level access and above, to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). Exploitation requires a two-step sequence: an administrator first saves a traversal-crafted value in the…
Source excerpt · WordfenceExploitation requires a two-step sequence: an administrator first saves a traversal-crafted value in the support_custom_img configuration field, then triggers deletion by uploading a new support custom image, at which point setSupportCustomImage() resolves and deletes the attacker-controlled path.
Affected packages
Affected products
Vendor version evidence. Product records are separate from automatic dependency matching.
rabilal · Wordfence
JS Help Desk – AI-Powered Support & Ticketing System
1 range
rabilal · Wordfence
JS Help Desk – AI-Powered Support & Ticketing System
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affected
0 → through 5.0.1
semver versions
Other versions: unaffected
Original source description
The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the setSupportCustomImage function in all versions up to, and including, 5.0.1. This makes it possible for authenticated attackers, with administrator-level access and above, to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). Exploitation requires a two-step sequence: an administrator first saves a traversal-crafted value in the support_custom_img configuration field, then triggers deletion by uploading a new support custom image, at which point setSupportCustomImage() resolves and deletes the attacker-controlled path.
Inside the record
Evidence available
Describes the evidence in this view, not whether the product is safe.
Original records
CVE-2026-104739View the latest unmodified CVE JSON from the official source. It may be newer than this imported page.
cve.new JSON →Underlying weaknesses
The source’s classification of what caused the vulnerability.
Contributing organizations · 2
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Additional data publisher
What changed
Follow changesLarge field values are marked as truncated previews. Original source snapshots remain retained.